Service Desk And Remote Support

Our Service Desk provides remote support and assistance at first point of contact, capturing and resolving incidents in an efficient manner. We take ownership of all incidents and requests, collaborate closely with end users to ensure we deliver successful resolutions.

Our Service Desk can easily be accessed 24/7. We can provide extra capacity to ensure greater coverage and maintain high service levels, which deliver successful results.

Ultimately, our aim is to consistently deliver successful solutions that go beyond and exceed your expectations.

How McLaren IT Service Desk And Remote Support Solutions Benefits Your Business

  • Round the clock 24/7, follow the sun support coverage.
  • Super Fast Service, respond to issues within 10 minutes.
  • High availability to ensure all incidents and requests are captured.
  • London UK based operations.
  • Effective 1st and 2nd line remote support solutions and services.
  • Taking ownership of issues from inception through to resolution.
  • Better incident and request life cycle management through timely updates to end users.
  • High level of first time fix for resolution of incidents.
  • Improved business performance.
  • Bespoke solutions to meet your requirements.
  • Enhanced end user experience with solutions provided by experts.
  • Excellent customer engagement ensuring a better end user experience.
  • Conduct regular review meetings to ensure you are getting what you need from us.
  • Provide and maintain high levels of service quality and availability ensuring SLA targets are met.
  • Effective absolute stakeholder management.
  • Replacement laptops and mobile technology custom delivered anywhere, minimising downtime.

Contact McLaren IT To Begin Your Seamless Technology Journey With Us

Contact us

Call us on +44 (0)20 7846 0091. Alternatively click on the link to contact us by sending a simple email.

We'll visit you

We will come to you to discuss your objectives to ensure our support and technology solutions are suitable.

You get results from day one

You will have access to our superior support and technology solutions from day one. We review your service regularly to ensure optimal service delivery.

Interact With Us

Interact with us and we wll have a Business Development Representative contact you.