Service Desk & Remote Support

Our London based Service Desk provides remote support and assistance at first point of contact, capturing and resolving incidents in an efficient manner. We take ownership of all incidents and requests, collaborate closely with end users to ensure we deliver successful resolutions.

Our Service Desk can be easily accessed 24/7. We have extra capacity on our Service Desk to ensure greater coverage and maintain high service levels, which deliver successful results.

Ultimately, our aim is to consistently deliver successful solutions that go beyond and exceed your expectations.

How McLaren IT Service Desk & Remote Support Solutions Benefits Your Business

  • Round the clock 24/7, follow the sun support coverage.
  • Super Fast Service, respond to issues within 10 minutes.
  • High availability to ensure all incidents and requests are captured.
  • London UK based operations.
  • Effective 1st and 2nd line remote support solutions and services.
  • Taking ownership of issues from inception through to resolution.
  • Better incident and request life cycle management through timely updates to end users.
  • High level of first time fix for resolution of incidents.
  • Improved business performance.
  • Bespoke solutions to meet your requirements.
  • Enhanced end user experience with solutions provided by experts.
  • Excellent customer engagement ensuring a better end user experience.
  • Conduct regular review meetings to ensure you are getting what you need from us.
  • Provide and maintain high levels of service quality and availability ensuring SLA targets are met.
  • Effective absolute stakeholder management.
  • Replacement laptops custom delivered anywhere, minimising downtime.

How McLaren IT Solutions Can Benefit Your Business

  • 24/7 Service Desk, follow the sun coverage. 
  • Providing effective 1st and 2nd line remote support services from our London UK based operations center.
  • Taking complete care of your IT Support issues with our Managed Services.
  • Super Fast Service, respond to issues within 10 mintutes. High availibility to ensure all incidents and request are captured and resolved in a timely manner.
  • Excellant customer engagment. Provide and maintain high levels of service and availibility ensuring SLA targets are met.
  • Optimised and secure workplace systems. Maximising system availibility, minimising downtime.
  • Effective absolute stakeholder management.
  • Provide complete support for Enterprise Mobility devices, keeping you secure, compliant and agile. Giving you control of your technology, whilst on the go.
  • Replacement laptops custom delivered anywhere, minimising downtime.
  • Workspace Services and Infrastructure Projects implemented by adhering to best practice and project management priciples.
  • Post support on any work completed the next business day.
  • Complete WEEE certified IT Recycling solutions provide
  • Conduct regular review meetings to ensure you are getting what you need from us.

Getting IT Support and Technology Solutions from McLaren IT is Easy

1
You get in touch

Simply get in touch online using our quick and easy form or give us a call on +44 (0)20 7846 0091.

2
We get to know your business and goals

We will come to you to discuss your business goals to ensure our support and technology solutions are suitable.

3
You get results from day one

You will have access to our superior support and technology solutions from day one. We review your service regularly to ensure optimal service delivery.

Connect With Us

Contact with us and we wll have a Business Development Representative contact you.